You can return any item purchased on elegancecloth.com within 30 days after the delivery date, please follow the steps below:
Fill out the return form. This will initiate your return request, and our customer care team will review your application. Within 1 working day after submitting the application, you will receive a return authorization via email, which is a necessary condition for us to process returns.
Please ensure that the item you want to return is in good condition, with complete labels and packaging after receiving the return authorization, otherwise we will not be able to approve your return or refund.
Our customer care team will attach supplementary instructions in the return authorization email to assist you in completing the return.
Your returned item will take 10 working days to process upon arrival at our warehouse. Please be patient. If your return does not meet the above conditions, the product will be returned to you and your return request will be rejected. Once your return is approved and processed, you will receive a refund through the original payment method and a refund confirmation email.